New ticket and message autoresponse

[manmach]

As far as I can tell, the new ticket autoresponse is sent with the noreply address. And the text in the message states that one must login to add info to the ticket.

Why not allow the customer to respond immediately to the new ticket message?

I think it would make much more sense if the customer received a message to which he could reply.

Same goes for the new message response.

Especially since a customer is encouraged to reply to a ticket response message.

In fact, when the customer replies to the new ticket autoresponse and replaces the noreply address by a valid address, the reply gets added to the proper ticket.

[peter]

osTicket ships with default no reply message templates because post-install setup is required to allow emailed tickets and replies to work. You can change the auto-response message templates after enabling email support.

[manmach]

I know you can change the templates, but they will still be sent with the no-reply address, won't they? So a customer can't reply unless they know a valid emailadres, can they?

Never mind, I think I found it. It is on the departments tab under autoresponders, correct?

[peter]

You can change the outgoing email address at department level. Take the time to play and learn the system, osTicket is designed with simplicity and flexibility in mind.

[manmach]

Thanks, found it when you must have been typing your reply.