Ban Feature?

[EvieB]

Hi there

I keep getting spam emails from the same people and even though I've asked them to stop spamming our help desk, they persist with their blasted advertising...

I would love to be able to ban their email address so they can't post a support ticket. Will that ever be possible thanks?

Kind regards
Eva Browne-Paterson

[Kelli]

You already can. Admin Panel > Emails > Banlist

Or from within the ticket view, select "Ban Email & Close" under the ticket actions.

[al5957]

Is there a way to create a link on the ticket.php page so that in one click you can ban the email and close.

I know that you can select it from the dropdown list and click go but there can be a lot of junk email at times and would greatly increase support's efficiency.

I tried to replicate what the select form does and created a link to:

<a href=\"?id=$id&amp;a=process&amp;do=banemail\">

However that did not work.