In the admin panel you can change the settings to save raw email headers. But where in the osTicket system can I view them? I think they aren't saved or at least not shown anywhere.
Grtz,
Nic
Hi, I also didnt find 'View headers' option so I made it by myself, on the eticket basis:
First, I`ve changed viewticket.php in the /include/staff/ directory
At the beggining I need to change Select:
//get messages
$sql='SELECT msg.msg_id,msg.created,msg.message,count(attach_id ) as attachments FROM '.TICKET_MESSAGE_TABLE.' msg '.
' LEFT JOIN '.TICKET_ATTACHMENT_TABLE." attach ON msg.ticket_id=attach.ticket_id AND msg.msg_id=attach.ref_id AND ref_type='M' ".
' WHERE msg.ticket_id='.db_input($id).
' GROUP BY msg.msg_id ORDER BY created';
to:
//get messages
$sql='SELECT msg.msg_id,msg.headers,msg.created,msg.message,cou nt(attach_id) as attachments FROM '.TICKET_MESSAGE_TABLE.' msg '.
' LEFT JOIN '.TICKET_ATTACHMENT_TABLE." attach ON msg.ticket_id=attach.ticket_id AND msg.msg_id=attach.ref_id AND ref_type='M' ".
' WHERE msg.ticket_id='.db_input($id).
' GROUP BY msg.msg_id ORDER BY created';
Just below these lines:
<?if($msg_row['attachments']>0){ ?>
<tr class="header"><td><?=$ticket->getAttachmentStr($msg_row['msg_id'],'M')?></td></tr>
<?}?>
I`ve added this code:
<?php if ($msg_row['headers']) { ?>
<tr class="header"><td><a target="checkHeader" href="#" onclick="window.open('<PUT_LINK_TO_HEADER_FILE_HERE>?msg=<?=$msg_row['msg_id']?>', 'checkHeader', 'menubar=no,toolbar=no,location=no,directories=no, status=no,scrollbars=yes,resizable=yes,fullscreen= no,channelmode=no,width=720,height=490').focus(); return false">Headers</a></td></tr>
<?php } ?>
Next, I`ve made new file in the scp directory, lets call it headers.php:
<?php
header('Content-type: text/plain;');
//fill the DB details below
$serveraddr='';
$login='';
$password='';
$db='';
$my = mysql_connect($serveraddr, $login, $password) OR die("Check DB settings");
mysql_select_db($db, $my);
$message = mysql_fetch_array(mysql_query("SELECT headers FROM ost_ticket_message WHERE msg_id='$_GET[msg]'"));
$headers=$message[headers];
$headers=stripslashes(str_replace('\n',"\n",$headers));
echo $headers;
?>
Maybe my solution isnt pr0, but it works ^^
I hope it will help you ;)
Greets Art