new variable in subject & message body of email response

[aria_cop]

Hi,

I want to add new variable in subject & message body of auto response email to users.

I add %subject (The subject user submitted) in subject line of autoresponse email template.
my subject line is: [Support #%ticket] : %subject .
and in message body : i add %message for original user message echo.

And in include/class.ticket.php I add this line in the autoresponse function & email alert function:

$subj = str_replace("%subject", $this->getSubject(),$subj);
$body = str_replace("%subject", $this->getSubject(),$body);
$body = str_replace("%message", $msg,$body);


But it doesn't Work and in emails it echo "%subject" and "%message" yet.

How can I fix this?

[aria_cop]

lol.

I found the way.
I change Mother function in class.ticket.php
as folow:
FIND:

//SEND OUT NEW TICKET AUTORESP && ALERTS.
//New Ticket AutoResponse..
if($autorespond && $cfg->autoRespONNewTicket() && $dept->autoRespONNewTicket()){

$sql='SELECT ticket_autoresp_subj,ticket_autoresp_body FROM '.EMAIL_TEMPLATE_TABLE.
' WHERE cfg_id='.db_input($cfg->getId()).' AND tpl_id='.db_input($cfg->getDefaultTemplateId());
$resp=db_query($sql);
if($resp && list($subj,$body)=db_fetch_row($resp)){

ADD BELOW:

// new changes by Morteza Ghorbani (admin@delsystem.ir)
$subj = str_replace("%subject", $ticket->getSubject(),$subj);
$subj = str_replace("%email", $ticket->getEmail(),$subj);
// new changes by Morteza Ghorbani (admin@delsystem.ir)


AND FIND:

//If enabled...send alert to staff (New Ticket Alert)
if($alertstaff && $cfg->alertONNewTicket() && is_object($ticket)){

$sql='SELECT ticket_alert_subj,ticket_alert_body FROM '.EMAIL_TEMPLATE_TABLE.
' WHERE cfg_id='.db_input($cfg->getId()).' AND tpl_id='.db_input($cfg->getDefaultTemplateId());
$resp=db_query($sql);
if($resp && list($subj,$body)=db_fetch_row($resp)){

ADD:

$subj = str_replace("%subject", $ticket->getSubject(),$subj);
$subj = str_replace("%ticket", $ticket->getExtId(),$subj);
$subj = str_replace("%email", $ticket->getEmail(),$subj);

[chris]

To get the message to echo into the autoresponce I had to add
$body = str_replace("%message",$var['message'],$body);

Like This

// new changes by Morteza Ghorbani (admin@delsystem.ir)
$subj = str_replace("%subject", $ticket->getSubject(),$subj);
$subj = str_replace("%email", $ticket->getEmail(),$subj);
$body = str_replace("%message",$var['message'],$body);
// New changes by Morteza Ghorbani (admin@delsystem.ir)


But after that the %message echo works great in the autoresponder!

Thanks for the MOD!