Phone number for new ticket alert emails

[soleprop08]

I just started noticing that new ticket alert emails have %phone for the phone number. Any reason why this would start happening out of the blue?

I haven't manually edited anything, this is a brand new install

Thanks

[4ice]

Are you saying that you first got alerts without the phonenumber and now suddenly with them? Or did you first got the actual phonenumber and now %phone instead?

Take a look in the Admin panel under Email Templates and see if you can find anything there.

I assume you are using RC3?

[HarvMan]

Hi,

I am also experiencing the same problem where %phone appears, rather than the actual phone number. Installed RC4 yesterday. Checked email templates, all looks good.

Any suggestions.

[4ice]

Hi,

I am also experiencing the same problem where %phone appears, rather than the actual phone number. Installed RC4 yesterday. Checked email templates, all looks good.

Any suggestions.

Did you enter the %phone yourself in the template?

Because this is not replaced normally. You will have to change the code. I can take a look if you want.

[4ice]

If you have added %phone to your "New Ticket Alert" then you will need to change the file ./include/class.ticket.php in order for this to work.

You will need to add the following line around line 990:
$body = str_replace("%phone", $ticket->getPhone(),$body);

It's near the line:
//If enabled...send alert to staff (New Ticket Alert)
a little bit below here there are some $body = str_replace() lines, just add the above one between them.

Off course this is only for the New Ticket Alert.

[HarvMan]

Yes, I did.

Appreciate your help. I suspect class.email.php will need to be modified.

Thanks!

[4ice]

Yes, I did.

Appreciate your help. I suspect class.email.php will need to be modified.

Thanks!

No, class.ticket.php. You probably did not see my last post before you added your reply :)

[HarvMan]

OK, that works just fine!

Thanks for your help.