I would like the user selected help topic to show on the ticket information just as the department shows up. What i have in mind is that i can create help topics to represent facilities. Then the user can select the facility they are in and when tech support looks at the ticket they will know. Is this possible?
trancer01
03-28-2008, 06:25 PM
We feel the same way! We would like the help topics to at least display in the ticket info also in the list of tickets. Does anyone know how to do this?
JayDee
03-31-2008, 12:07 PM
Hey hey,
Looks like we are going for the same thing. After a quick look through the source code it doesn't really look like the help topic is stored with each ticket, only used to set the Department and Priority of a ticket.
Currently looking into adding ticket_Id into the ticket table then just using that as a foreign key to the help topic table,
Anyways it's all good fun, let me know if i'm going astray :) or any other pointers would be nice,
Hmmm just found this link as well, looks like we are not the first to think of it ;)
http://osticket.com/forums/showthread.php?t=316
Cheers
Jay