Customer Groups / Customer Login / Customer Sites

[itatsea]

Hello All,

1st of all a big thank you to the OsTicket dev team on producing a great piece of software, after months of evaluating other systems, this one wins hands down!

I have been looking the possibility using OsTicket for serving our clients.
Unfortunately its missing one feature that we need (I'm sure others need it too). Its the ability to create a customer logins so they can see previous support requests.

Example: Customer-A, has multiple people contacting our support desk. When user-1 @ Customer-A logs a case via his/her email account, User-2 @ Customer-A doesn't see that case in the system and relogs it.

Doing this would create a knowledge base for the customers issues, allowing them to self-help. It would also allow them to see how often they have used our support services.

Additionally it would be good to be able to create "sites" (or I suppose it could be an asset) against customers, so when logging cases they can filter by site. Great for reporting so they can see which sites are generating the most cases.

Thanks,

Gary.

[HEL]

This is the only must-have feature we need to deploy osTicket to production. Many of our customers are required to funnel all support requests through their local point of contact and would require us to restrict ticket access to those people exclusively.

I'm getting a ton of positive feedback on the test deployment, so I'm hopeful we can make these changes and move forward.

[tk2]

Does anyone know when will the update release be available with Customer Groups / Customer Login / Customer Sites? Please share the plan.

This will help us plan out our deployment.

Thanks a lot!

[CobbCarl]

If I'm reading this correctly......my offer of advice...
Have you thought about possibly creating a landing page with login required to get into the 'ticket submission page' for your selected staff that will be submitting the tickets?

I'm probably way off base here....I did a lot of the 'restriction' on who can submit tickets by editing my submission page to have a drop down menu of names of people who can actually submit a ticket. They have to select their name from the drop down. We don't allow 'write in' information for ticket submissions. It's sort of a poor mans way of doing things....but at least I know the person who 'says' they are submitting the ticket is getting an email saying they submitted a ticket.....