cannot edit default email templates - please help!

[goodpasture]

OK i want to change my defailt - staff - new ticket email template.

Here is what is currently there....

---------------------------------------
%staff,

New ticket #%ticket created.
--------------------------------------

I try to modify ....

--------------------------------------
%staff,

New ticket #<a href="http://myserver/scp/tickets.php?id=%id">%ticket</a> created.
---------------------------------------


My problem isn't that it doesn't work but after going to the bottom of the screen and click save changes it gives green bar saying it's saved but nothing I modified is changed.

Please help!

Jonathan Goodpasture

[goodpasture]

If any other newbies need thsi information you can't use standard HTML instead use %url for the base url so for my case ...

New ticket #%ticket created. - %url/scp/tickets.php?id=%id

It's not exactly what I wanted because I can't use an anchor but it will do for now. Still learning ....

thanks,
Jonathan Goodpasture