Time In/out. Tracking ticket time for billing.

[garydtg]

It would be really nice if we had a way or if someone knows of a way to create fields for a time in and out. that way we can bill clients/customers. :)

[BrokkeG]

Hello,

I gather you mean resolve time? What I did is changing the includes/staff/tickets.inc.php and added a close timestamp minus create timestamp is resolve time. Furthermore the current time - create timestamp is time spent. Agree?

On the open tickets page I displayed the actual time spent in days, hours, minutes and seconds. After closing a ticket it displays the resolve time of the ticket.

If you're interested I will post here, after making it neat. ;)

[Quanntum]

... neat already? ;)

[indee]

Hi BrokkeG

Please post the codes if you do not mind.

thanks
indee
Hello,

I gather you mean resolve time? What I did is changing the includes/staff/tickets.inc.php and added a close timestamp minus create timestamp is resolve time. Furthermore the current time - create timestamp is time spent. Agree?

On the open tickets page I displayed the actual time spent in days, hours, minutes and seconds. After closing a ticket it displays the resolve time of the ticket.

If you're interested I will post here, after making it neat. ;)

[dcbour]

I've created a solution to time tracking (amongst other items - merge tickets, other columns, status monitor, etc...). This is not a time in/out function but rather simply a time you spent on your ticket reporting. It simply tracks the date, time spent and type (on site, off site, remote access, and a couple other enum options). It can create time via internal notes and responses to customers. There is no reporting yet and the data is not displayed anywhere, meaning it's manual SQL queries to get it out...works for me right now...this was the minimum I needed. See my notes at my website for more info.

http://davebour.com/latest/osticket-merge-tickets-and-time-tracking.html

Dave