Log calls by customer

[eddielvh]

I am planning to use osTicket to keep track all the support calls from my customers. Each customer might have 2-5 key users to report any problem they had. Each individual might log their calls via osTicket and each week we will review all the outstanding calls for this customer. If the individual is logging their calls through their own email address so how we can group them to list down all the calls for this customer? Also how this customer can see the complete list of their support calls via osTicket?

Can you shed some lights? Thanks.