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vtphilk
02-20-2010, 02:25 PM
Any docs on the API? I was wondering if it would be possible to auto-create tickets from backup software and other monitoring apps like GFIMAX.

For example, we use Ahsay backup and I could create a post-run script that sends some data to osticket if I know how the API works. So if a backup fails it will auto create a ticket for each failed backup.

Backups of exchange and servers I would like a ticket for every failed backup to keep track of the failures.

peter
02-20-2010, 07:31 PM
We have some experimental XML based API to open tickets but it's not something we're comfortable with for the general public yet - for now you can make the script send an email to an osTicket email.