Staff Notification on getting a ticket

[russellb]

have completed the setup and done a bit of testing , all seems ok

BUT

When i create a new ticket and assign to a staff member they dont get any email telling them they have a new ticket ?

Thought the system did this ?

[tycefx]

have completed the setup and done a bit of testing , all seems ok

BUT

When i create a new ticket and assign to a staff member they dont get any email telling them they have a new ticket ?

Thought the system did this ?

Thats exactly what im looking for
How to inform a staff when they get new ticket

Regards