Question about existing features

[jwebb]

I'm evaluating osTicket to see if it fits my needs. There are a couple places that I'm not clear on.

Can a user/password login be used instead of strictly email/ticket?
Can user groups (for customers, not support staff) be setup so they can share tickets. IE, so 2 customers from the same company working on the same project can follow the same ticket and respond as needed.

We have user logins setup already in our existing system, and have no problem integrating ourselves, but I was just wondering what exists out of the box, or in the form of mods currently.

Thanks

[gadietrich]

I am pretty new to osTicket but I think I can answer some of your questions here.

1. Yes, you can submit tickets through the web, you don't have to use e-mail. It is an e-mail/ticket number scenario.

2. User Groups, not as far as I can tell so far.

[Kelli]

Currently, osTicket doesn't have a user account system, basing everything on ticket id/email, with support for a single email address per ticket.

That said, it wouldn't be too hard to integrate it with an existing user system, but no, the current version doesn't have that out of the box.