<?php
if(!defined('OSTCLIENTINC')) die('Kwaheri rafiki wangu?'); //Say bye to our friend..
$info=($_POST && $errors)?Format::htmlchars($_POST):array(); //on error...use the post data
?>
<div>
<?if($errors['err']) {?>
<p align="center" id="errormessage"><?=$errors['err']?></p>
<?}elseif($msg) {?>
<p align="center" id="infomessage"><?=$msg?></p>
<?}elseif($warn) {?>
<p id="warnmessage"><?=$warn?></p>
<?}?>
</div>
<div>Please fill in the form below to open a new ticket.</div><br>
<form action="open.php" method="POST" enctype="multipart/form-data">
<table align="left" cellpadding=2 cellspacing=1 width="90%">
<tr>
<th width="20%">Full Name:</th>
<td>
<select name="name">
<option value="0" selected="selected">Select One</option>
<?$services= db_query('SELECT firstname,lastname,email,phone FROM '.STAFF_TABLE.' WHERE isactive=1 ORDER BY firstname');
while (list($firstname,$lastname,$emailtmp,$phonetmp) = db_fetch_row($services)){?>
<option value="<?=$firstname?> <?=$lastname?>"><?=$firstname?> <?=$lastname?></option>
<?}?>
</select>
</td>
</tr>
<tr>
<th nowrap >Email Address:</th>
<td>
<?if ($thisclient && ($email=$thisclient->getEmail())) {
?>
<input type="hidden" name="email" size="25" value="<?=$email?>"><?=$email?>
<?}else {?>
<input type="text" name="email" size="25" value="<?=$info['email']?>">
<?}?>
<font class="error">* <?=$errors['email']?></font>
</td>
</tr>
<tr height=2px><td align="left" colspan=2 ></td></tr>
<tr>
<th>Help Topic: </th>
<td>
<select name="topicId">
<?
$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');
while (list($topicId,$topic) = db_fetch_row($services)){
$selected = ($info['topicId']==$topicId)?'selected':''; ?>
<option value="<?=$topicId?>"<?=$selected?>><?=$topic?></option>
<?
}?>
</select>
<font class="error">* <?=$errors['topicId']?></font>
</td>
</tr>
<tr>
<th>Subject:</th>
<td>
<input type="text" name="subject" size="35" value="<?=$info['subject']?>">
<font class="error">* <?=$errors['subject']?></font>
</td>
</tr>
<tr>
<th valign="top">Message:</th>
<td>
<? if($errors['message']) {?> <font class="error"><b> <?=$errors['message']?></b></font><br/><?}?>
<textarea name="message" cols="35" rows="8" wrap="soft" style="width:85%"><?=$info['message']?></textarea></td>
</tr>
<?
if($cfg->allowPriorityChange() ) {
$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';
if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>
<tr>
<th>Priority:</th>
<td>
<select name="pri">
<?
while($row=db_fetch_array($priorities)){ ?>
<option value="<?=$row['priority_id']?>" <?=$info['pri']==$row['priority_id']?'selected':''?> ><?=$row['priority_desc']?></option>
<?}?>
</select>
</td>
</tr>
<? }
}?>
<?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())
|| ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){
?>
<tr>
<th>Attachment:</th>
<td>
<input type="file" name="attachment"><font class="error"> <?=$errors['attachment']?></font>
</td>
</tr>
<?}?>
<tr height=2px><td align="left" colspan=2 > </td></tr>
<tr>
<td></td>
<td>
<input class="button" type="submit" name="submit_x" value="Open Ticket">
<input class="button" type="reset" value="Reset">
<input class="button" type="button" name="cancel" value="Cancel" onClick='window.location.href="index.php"'>
</td>
</tr>
</table>
</form>