[Q] POP3 Mailbox not getting cleared....

[TheEdge]

G'Day,

- I have configured the default POP3 mailbox to the support address on my mail server
- The password and login are correct as the form submits
- The interval has been set to 1 min and although I have sent 3 test emails (and have verified that they are in the account inbox) osTicket is not clearing them (have configured to clear messages on server)
- My settings are:

Preferences.Email Settings

Enable POP3 email fetch = TRUE
Enable email piping (You pipe we accept policy) = FALSE

Alerts & Messages

All enabled

So is there a debug mode to see what is happening? (I cannot get to the server logs). Or can I force an email check?

Any help greatly appreciated.

[peter]

Did you enable auto cron or setup external cron job? Instructions can be found on the wiki http://osticket.com/wiki/Email_Settings#POP3

When auto cron is enabled, emails are fetched based on staff activity. Note that POP3 has nothing to do with piping.

[TheEdge]

Peter,

- Thanks for getting back to me
- This seems to be a case of RTFM :o

However.....

- My cron jobs can come from a different source server each time, so if the whitelist could be extended to support address ranges that would be great. (At the moment I have excluded the IP check in api.inc.php)
- It would also be nice if it was possible to call cron.php with a secret key. That is an MD5 hash is generated from the secret phrase and source IP address combination so that calling cron.php remotely can just be done with the key. Makes it easier than having to jump through hoops using automail and friends (which I could not get to work reliably as I am running in safe mode and cannot set script timeouts for instance)