Zoidberg
02-08-2008, 05:44 AM
As a staff member, who receives a couple of email notifications a day, I wanted to be able to sort "New Ticket Alert" Emails by TicketID and Subject. Being able to know from the subject of an email what it is about makes life a lot easier.
In order to have the "New Ticket Alert" also display the TicketID and Subject in the Email Subject itself we can do the following:
modify inlcude/class.ticket.php on line 1001
// add the ticket subject to email notification subject as well
$subj = $subj." #".$var['ticketID']." ".$var['subject'];
That's it.
Also, I don't like long subjects- my webmailer always trims them:
May i recommend to shorten the standard "New Ticket Alert" Phrase from the database table `ost_email_template` and column 'ticket_alert_subj' to simply "Ticket"?
In order to have the "New Ticket Alert" also display the TicketID and Subject in the Email Subject itself we can do the following:
modify inlcude/class.ticket.php on line 1001
// add the ticket subject to email notification subject as well
$subj = $subj." #".$var['ticketID']." ".$var['subject'];
That's it.
Also, I don't like long subjects- my webmailer always trims them:
May i recommend to shorten the standard "New Ticket Alert" Phrase from the database table `ost_email_template` and column 'ticket_alert_subj' to simply "Ticket"?