Answered message missing & links not working

[vorik]

Hi,

I've recently upgraded to release 1.6 RC5 and am having the following issues;

- Links in new ticket notification email do not work. The ID in the link is not the real ID and I get the error that the ticket does not exist when I click it. Also, in the Open ticket overview I get this link: (note the difference between the linked id and the ticket number that is shown)
<a class="Icon emailTicket" title="Email Ticket: justatest@example.com" href="tickets.php?id=111"><b>764896</b></a>

- Answered tickets do not show in the first screen after logging in. I really want an overview of all open tickets. Can that be fixed?

Thanks,
Ger.

[xrat]

Links in new ticket notification email do not work. The ID in the link is not the real ID

Make sure your templates use the correct values. There are 2 types of ticket IDs.

Answered tickets do not show in the first screen after logging in. I really want an overview of all open tickets. Can that be fixed?

This is strange. It works for me. Did you check the settings option "Answered Tickets"?