IMPORTANT: Admin Panel Issue

[JOML]

Hi all,

It seems that also other users have the same issue with the admin panel but no solution has been provided.

After the installation has been finished successfully, I can access OSTicket by using "http://www.mydomain.com/ticket/scp/.

After I've logged in I see the following message:
System is set to offline mode - Client interface is disabled and ONLY admins can access staff control panel. Enable.

Wenn I click on "Enable" (the link refers to ...scp/admin.php?t=pref), I get a white screen. No error, no text.. nothing.
The same issue when I use the link "AdminPanel" on top of OSTicket.

Thanks in advance for your help
JOML

ps: I've installed the version 1.6 RC5 again (the old version and the DB have been deleted)... SAME issue !

[JOML]

Hi all,

I've checked this issue with my host provider and he found an error.

The folder is available at ...\include\paer\Mail


[Mon Dec 7 10:45:30 2009] [error] PHP Warning: require_once(Mail/mimeDecode.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /.../support/include/class.mailparse.php on line 19
[Mon Dec 7 10:45:30 2009] [error] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Mail/mimeDecode.php' (include_path='.') in /.../support/include/class.mailparse.php on line 19


Any ideas..?

cheers
JOML

[JOML]

Unfortunately it seems that there are not a lot of responsibles persons avaialble who could answer to problem and issue requests.

May if any other peoples have the same issue:
It was requires to change the path in the file "mimeDecode.php" to the file PEAR.php. It seems that this is a bug.


cheers
JOML

[trioschoolsupplies]

JOML,

can you post the path link so I can copy it. I'm having the same issue.

Thanks