Outbound Mail Not being sent.

[lazymoon]

hi guys. I have been trying to fix this for a week and need Everyone help. If a ticket in submitted the Client does not receive an email giving them the ticket id. I have enabled it in the admin panel to send ticket id upon submission. If the admin responds to a ticket the client does not receive an email either. there a problem with outbound mail of course . I have checked my mail server logs and show nothing even attempting to be sent.

We are on a linux system.

running cpanel 11.

i have sent the piping to do this troubleticket@listeasy.net to

|/usr/bin/php -q /home/monir1/public_html/support/api/pipe.php\

also in the install zip download there was a folder name script i never uploaded it and don't know where to put it. it has 2 files in there called automail

I also disable my firewall on the server and did not help. Can anyone help please. I have spent alot of time on this.

[Corey]

Check this.

Login to your admin panel and go to 'Departments'. (admin.php?t=depts) Then click on the department name. Make sure you have 'New Ticket' checked 'Enable'.

[lazymoon]

Yes i mention above that its already enabled.

[Corey]

Yes i mention above that its already enabled.

I thought you meant the global setting one. Theres two that you have to set, are you sure that you have both enabled?

Also...the folder 'Script' can be uploaded to /public_html/ or the index of your /support/

[peter]

I think the problem is with outgoing emails (e.g replies are not being sent out). At the moment osTicket uses the native PHP mail function to send out emails, please make sure your mail setting in php.ini is correct.

The scripts (automail.pl/php) are ONLY meant to be used for remote piping and needs to be uploaded to the remote host. i.e if you are using remote piping. See http://osticket.com/forums/showthread.php?t=169 for details on Local Vs. Remote piping.