new ticket alerts

[hamper19]

Originally i was getting new ticket alerts, and now it stopped all of a sudden.

I am in the testing phase, and i'm sending an email to my test account from my real account. I get the reply back saying my ticket is created etc, but I don't get a new ticket alert anymore.

I have myself in the admin panel in the support group, and i have everything enabled. Any ideas?

[4ice]

Just to be sure: you know that departments have there own "enable ticket alert". So you have the one in the Admin Panel (New Ticket Alert) under the tab Settings and also one (New Ticket) in the Department settings.

If this is indeed all enabled, what did you change before the alerts were not send anymore?