elliottg
10-30-2009, 04:15 PM
3 Things I'd like
1. Batch Assign - I get a bunch of tickets all at once that I'd like to be able to select then click "Assign to" where it lists all open, unassigned tickets.
2. When viewing a ticket, I'd like to be able to have a button that says like "Take Ownership" or "Assign to Self" and it assigns it to me (Also I don't think a comment for assigning a ticket should be required). Or an option for whoever replies first to a ticket gets that ticket automatically assigned to them.
3. This one's in my opinion a big one. I'd like it so that when a ticket is created with a high priority it notifies a specific email (That like sends a text to a cell) for like when the server room is on fire or something. Also I'd like tickets created with high priority to be marked differently than normal priority tickets in email alerts.
1. Batch Assign - I get a bunch of tickets all at once that I'd like to be able to select then click "Assign to" where it lists all open, unassigned tickets.
2. When viewing a ticket, I'd like to be able to have a button that says like "Take Ownership" or "Assign to Self" and it assigns it to me (Also I don't think a comment for assigning a ticket should be required). Or an option for whoever replies first to a ticket gets that ticket automatically assigned to them.
3. This one's in my opinion a big one. I'd like it so that when a ticket is created with a high priority it notifies a specific email (That like sends a text to a cell) for like when the server room is on fire or something. Also I'd like tickets created with high priority to be marked differently than normal priority tickets in email alerts.