StFS
10-28-2009, 10:04 AM
Hi.
First of all, thanks for a great system.
One of the things that has been bugging me a bit is that I can't seem to properly set a NULL due date for tickets. That is, I can remove the due date from a ticket but that still puts it in the "Overdue" queue. I would like to have the ability to completely remove any due date since a few of our tickets are in there which are just "whenever we get around to doing it" kind of tickets.
Am I missing something? Is this maybe possible?
Best regards, Stefan Freyr.
First of all, thanks for a great system.
One of the things that has been bugging me a bit is that I can't seem to properly set a NULL due date for tickets. That is, I can remove the due date from a ticket but that still puts it in the "Overdue" queue. I would like to have the ability to completely remove any due date since a few of our tickets are in there which are just "whenever we get around to doing it" kind of tickets.
Am I missing something? Is this maybe possible?
Best regards, Stefan Freyr.