Users able to select Departments?

[boicenet]

I have two Departments configured with a single staff member assigned to each. Is it possible to prompt the user to select a Department from the New Ticket page? If not, is there another way to make sure certain Tickets are sent to the correct Department?

Thanks.

[peter]

Department are hidden from users - they see help topics instead. You can map help topics to a department of your choice on the admin panel.

[boicenet]

Thanks, Peter.

I'm actually needing to allow users to specify their location so that any Help topic is directed to the staff responsible for supporting their location/department. I have techs in several cities. Using a Department I thought I could have users select the city name so that new tickets are sent to the tech responsible for that location.