Ticket list per email

[Drakimor@mbay.net]

I would like a way to let my users see all tickets relevant to them without having to put in a specific number.

For instance log in with joe@blow.com and see all 4 tickets he has submitted.

[peter]

You mean allow anyone who can correctly guess an email to access all the tickets?

[Drakimor@mbay.net]

No, I mean have some sort of "user" login outside of the ticket number system.

Let me explain more of what I am trying to use this for:

I run a testing lab for a software company and my team gets lots of requests, usually we have 3-5 a day from the same people.

I would like a way for them to be able to log in and see all their tickets rather than having to keep every email from the system to remember the ticket number.

Maybe allow both ways, have a "support rep" login, a "admin" login and a "user" login.

You could access tickets you submitted as a user, see where your tickets are in the ticket que, but not see "internal" comments or effect the ticket in any way except adding comments or closing your tickets.

A rep would be able to see all tickets modify the ticket, see internal comments etc.

Admin would have rights to do everything as currently.

[4ice]

A login functionality is something we have on our "todo list". But although we consider this as an important one, we want to implement languages first.

So this feature should become available later.

[Drakimor@mbay.net]

Please contact me at my forum email to discuss what it might cost my company to increase the priority on this. All other features of osticket are what we want so maybe instead of purchasing a bloated package we could incentivize the development track :)

[peter]

Incentives are always good :) To help developers out and keep osTicket free, we plan on encouraging user sponsored features in the near future.

[Dave]

Maybe I am not understanding the question correctly. You are looking for a way for each user to login and see just their tickets without having to keep all the currrent or new ticket numbers?

If the user keeps just the first ticket number and logs in, they will see all their tickets.

[Telethra]

My company also has the same needs as Drakimor.

To take it one step further, we would also like it to be integrate-able with Joomla! CMS and have it use the same user table.

Brian

[zippohosting]

Yes, it is hard for the user to remember a ticket number or type it in correctly....

Is there a way that use logs in with their email and see all their tickets - WITHOUT having to place a ticket number in?