Email Attachment option

[akhil]

Hi,
i tried to set an option to let customer/staff/admin upload attachments when posting a ticket. i have tries all the option but still i dont see the option to upload attachments.

Thanks

[4ice]

Did you read this thread:
http://www.osticket.com/forums/showthread.php?t=259

[akhil]

i did try what was written in that thread.. the problem is if i want to post a new ticket i cant see the email attachment option, however, when i reply the ticket i can see the feature of sending email attachment.

[shadowmaxss]

I agree, when you post a new ticket as a user, it gives you the option of attaching a file right away before the ticket is created.

However, on the staff side, when you create a new ticket, you have to create the ticket first, then after the ticket is created you can add an attachment in the reply to the ticket.

I also need to be able to attach the file at the time the ticket is created. Otherwise two emails get sent to the user/client.

How can we go about adding the attachment function to the Ticket Create Script on the staff side?

Thanks, Max