POP account won't connect

[VincentBons]

Okay, after some initials problems, I finally convinced osTicket to try to connect to my pop account.

But alas, this is where the problems start again. When I try to submit the pop account information, it won't connect. It gives back this error:

Invalid login [Can't connect to ***.***.***.***,110: Timed out (10060)]

And this messages shows up in my mail:

Admin,
The system is having trouble fetching emails from the following POP account:

User: *******@******.nl
Host: ***.***.***.***
Error: Can't connect to ***.***.***.***,110: Timed out (10060)

consecutive errors. Maximum of 5 allowed

This could be connection issues related to the host. Next delayed login attempt in aprox. 10 minutes


But I'm sure all the information I entered is correct, and also tried the same information in gMail without any errors...

Perhaps someone knows something for this problem?

[4ice]

Can you try to enter the user without the @... part, so only what is in front of the @. And also try using your www address (no http://) instead of the IP with the host.

[bigben]

Do you have access to the server directly? Can you try, "telnet hostname.com 110" or "telnet xxx.xxx.xxx.xxx 110"? Just to make sure the pop server is accepting telnet connections from the osticket host server.

You should then get something like the below:
Connected to hostname.com.
Escape character is '^]'.
+OK "information about the pop server here"

[VincentBons]

Thank you for your answer, but I don't think its the answer. This is the account information to be used with our server/pop account. There is no www and the login name is the complete email address. So I'm afraid this won't be the solution...

But thanks anyway!

And we don't have acces to the server ourselves, but I am not completely sure what you mean, is this also something to do if gmail pop retrieval does work with the same information?

[bigben]

And we don't have acces to the server ourselves, but I am not completely sure what you mean, is this also something to do if gmail pop retrieval does work with the same information?

It was more of a test to see if your osTicket server was able to get to the 110 port on your mail server. Just to see if your webhost had some sort of firewall blocking pop access outbound.


User: *******@******.nl
Host: ***.***.***.***
Error: Can't connect to ***.***.***.***,110: Timed out (10060)

Your host is an actuall IP address and not a server name? Have you tried entering the ******.nl in the POP3 Host field as apposed to ***.***.***.***?

The reason I ask is that usually a 10060 timed out error is given when the server is not responding at all and not refusing the connection.

[VincentBons]

We all ready solved it, it was quit simple actually. The host had to be an internal ip address and not the external one, oops.

But thank you very much for your help! And we love osTicket!!!!