View Full Version : Prevent erase
firestormpt
01-29-2008, 09:20 PM
hi.
How can I prevent certain groups of users erase tickets?
it's possible ?
regards
Corey
01-30-2008, 01:54 AM
Login to your SCP > Go to your Admin CP > Then click 'Staff' > Then click a 'Group' > Then Check 'No' for 'Can Delete Ticket(s)'.
firestormpt
01-30-2008, 06:37 AM
Login to your SCP > Go to your Admin CP > Then click 'Staff' > Then click a 'Group' > Then Check 'No' for 'Can Delete Ticket(s)'.
Login to my scp ? Admin CP ?
don't find it in my osticket :|
bigben
01-30-2008, 08:04 AM
Login to my scp ? Admin CP ?
don't find it in my osticket :|
Corey means for you to log into the admin control panel for osTicket.
http://url.for.your.osTicket.install/scp/admin.php
Click on the staff tab.
Click on user groups.
Then click on the group you wish to change permissions for.