Attachment Setup for 1and1 Hosted Users

[jmoody]

I noticed that some of you are using 1and1 for hosting your osTicket. Can you please let me know how you setup the folder on 1and1 for email attachments. I am not sure what to do on the Settings/Attachments/Attachment Folder field. Help would be appreciated.

Thanks

[jtaubman]

You need to find the root directory for you os ticket installation.

The simplest way to do this is to drop a simple php script into the folder, with a single line of
phpinfo();

running the script will tell you lots on things one of which is the current folder
eg

SCRIPT_FILENAME /var/www/html/ex/example.com/phpinfo.php

just copy that link and change the end to the name of the folder you created for your attachments folder. Remember to change the permissions to 777 to be sure osticket can write to it.

[jmoody]

PHP Version 4.4.9

System Linux infong 2.4 #1 SMP Tue Dec 18 22:34:10 UTC 2007 i686 GNU/Linux
Build Date Aug 12 2008 13:27:58
Configure Command '../configure' '--with-pear=/usr/lib/php' '--prefix=/usr' '--with-mysql=/usr/' '--with-zlib' '--enable-debug=no' '--enable-safe-mode=no' '--enable-discard-path=no' '--with-gd' '--with-png-dir' '--enable-track-vars' '--with-db' '--with-gdbm' '--enable-force-cgi-redirect' '--with-ttf' '--enable-ftp' '--with-mcrypt' '--enable-dbase' '--enable-memory-limit' '--enable-calendar' '--enable-wddx' '--with-jpeg-dir' '--enable-bcmath' '--enable-gd-imgstrttf' '--enable-shmop' '--enable-mhash' '--with-mhash' '--with-openssl' '--enable-xslt' '--with-xslt-sablot' '--with-dom' '--with-dom-xslt' '--with-dom-exslt' '--with-imap' '--with-curl' '--with-iconv' '--with-freetype-dir' '--with-bz2' '--with-gettext' '--enable-exif' '--with-idn' '--enable-mbstring=all' '--with-kerberos' '--with-imap-ssl' '--with-sqlite' '--with-zip'
Server API CGI
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/lib/php.ini
PHP API 20020918
PHP Extension 20020429
Zend Extension 20050606
Debug Build no
Zend Memory Manager enabled
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.bzip2, compress.zlib

[jmoody]

Thanks. I got it from your post. All is up and running, now. Thanks so much. :)