View Full Version : Wrong Ticket From address RC3
bigben
01-29-2008, 08:27 AM
I just installed RC3 and I notice that when a ticket is generated it is coming from the "Email Name:"@"Helpdesk URL:" as apposed to the e-mail address that is being specified. It only appears to be doing this for the initial ticket creation. If you reply to a ticket the from address is the correct address.
What it should be:
Technology Support <Support@domainname.com>
What is actually is showing up as:
Technology Support<Technology.Support@server.domainname.com>
Technology Support = Email Name: (with a period in it)
server.domainname.com = the actual server the script is installed on and not even the virtual name the server is running under.
Ebonhand
01-29-2008, 08:31 AM
Hi bigben,
Glad you posted this - I'll need to wait until this one is fixed before I upgrade, as I've got RC2 on a production system, and the above wouldn't play well!
Kind regards,
Ebonhand
Hi Ben,
thanks for pointing this out. We have tested so much, but as expected there are still things incorrect.
I will see what is causing this.
bigben
01-29-2008, 08:53 AM
Thank you. I was looking through the code to see if I could figure it out, could you tell me where the "New Ticket Autoresponse" message is generate from? Since it only happens for new tickets I am hoping it will be something easy to nail down.
Thank you,
Ben
Ok, I think I found the problem.
In the new version of class.ticket.php change
$from=$email->getName(); on line 963
into
$from=$email->getEmail();
Can you please verify if this solves it for you as well.
bigben
01-29-2008, 08:59 AM
That worked!
I test new tickets via e-mail and web. Then replied to each ticket via e-mail and web to make sure that the updates tool.
Thank you very much!
Ben
That worked!
I test new tickets via e-mail and web. Then replied to each ticket via e-mail and web to make sure that the updates tool.
Thank you very much!
Ben
Glad it worked. I have sent a PM to Peter to fix this in the downloads, because I cannot do this.
Ebonhand
01-29-2008, 09:22 AM
Hi all,
Glad to hear there's a fix, I'll install RC3.01 now :)
Kind regards,
Ebonhand
The fix is now included in the download file.