won't import email from pop account

[mmorgensen]

Hi all,

I'm trying to get the pop import to work from an external server. I have everything setup correctly, I've checked 100 times :)

To troubleshoot this, I launched the cron.php file from command line, and from a browser. Once this happens, I see the account specified generate a login event to my pop server. So it's logging on to the right server successfully.

However, this is where the process dies. Nothing happens. No data is returned into the ticketing system.

Cron.php displays just "77" in the web browser.

When I launch a pop3 client, I see 3 messages inside the mailbox. (Even with the delete message option checked inside of osTicket)

Any ideas? Everything is working perfectly except for this.

Thanks all!
mm

[hrabbit]

Have you tried logging in with a normal pop client and unmarking the emails as seen? (Ensure you don't have delete read email marked in your client)

The cron might actually be ignoring read emails.

Just an idea at this point. Haven't checked how this actually works.

[mmorgensen]

I only configured the pop client when it was not working. Right now, there are about 4 untouched/unread emails in the pop box.

Also, the logon events only seem to be triggered when I hit 'submit' when entering or modifying the SMTP address. Running the cron.php does not generate a logon event on the pop server. (i.e. The logon events I was speaking of were just during the intial configuration/checking. NOT when running cron.php)