danmatley
07-12-2009, 06:31 PM
Hi there,
I'm currently integrating my osTicket system with my site that I'm slowly building. During a test to see if everything works, an error occurs when a user tries to read the ticket thread once logged in. It says "Access denied".
I assume something is wrong with the view.php file, as that's what's in the address bar.
Firstly I'm a beginner at PHP so it's likely that I may be doing something blatantly wrong. What I've done to integrate my site is I've decided to rename the admin.php, open.php and view.php to "...-template.php". Then copying and renaming my site's template to admin.php, open.php etc...then just adding an inclusion link to each of the original osTicket PHP files. Hope that makes sense. Also I added "<? session_start(); ?>" to the beginning of my template after reading that's what I needed to do.
Reading ticket threads from the admin panel seems to work fine, it's just from a user's side it doesn't.
Feel free to test my site at www.scriptclub.com/support/
I'm currently integrating my osTicket system with my site that I'm slowly building. During a test to see if everything works, an error occurs when a user tries to read the ticket thread once logged in. It says "Access denied".
I assume something is wrong with the view.php file, as that's what's in the address bar.
Firstly I'm a beginner at PHP so it's likely that I may be doing something blatantly wrong. What I've done to integrate my site is I've decided to rename the admin.php, open.php and view.php to "...-template.php". Then copying and renaming my site's template to admin.php, open.php etc...then just adding an inclusion link to each of the original osTicket PHP files. Hope that makes sense. Also I added "<? session_start(); ?>" to the beginning of my template after reading that's what I needed to do.
Reading ticket threads from the admin panel seems to work fine, it's just from a user's side it doesn't.
Feel free to test my site at www.scriptclub.com/support/