Admin Login

[pbaker]

i have managed to install OSTicket fine. But i have got to the admin login screen and it wont reconize my username or password.

What table is it in Mysql that stores the usernames and passwords as i have tried the ost_staff table and it doesnt like the username or password in there and says autorization failure.

This is running on Ubuntu Server.

[Corey]

i have managed to install OSTicket fine. But i have got to the admin login screen and it wont reconize my username or password.

What table is it in Mysql that stores the usernames and passwords as i have tried the ost_staff table and it doesnt like the username or password in there and says autorization failure.

This is running on Ubuntu Server.

Hey,

The table is ost_staff.

What version of MySQL do you have osTicket installed on?
What version of PHP do you have osTicket installed on?
What version of osTicket do you have installed?

[pickupcash]

I'm having the same problem. I just did a fresh install of 1.6 RC5. When I try to login to the admin area it keeps giving me an Invalid Login error. I know the username and password is correct. I even deleted everything, including the database, recreated the db and went through the installation again. Every time I try to login and get that error it also sends an email to me with this in it...

Subject: DB Error #1143

[SELECT * FROM ost_staff LEFT JOIN ost_groups USING(group_id) WHERE username='' ]

SELECT command denied to user 'mlextrem_helpme'@'localhost' for column 'group_id' in table 'ost_staff'

This is running on a Linux server with PHP v5.2.9, MySQL v5.0.81

I have another website running 1.6 RC4 and never had any problems installing it or using it.


Clay M.