unassign on dept transfer

[sblaisot]

When a staff member transfer a ticket to another dept, it remains assigned to the original staff, hidding the ticket to staff member of the other dept. thus, it is not possible to transfer the ticket to another dept without assigning the ticket to a particular staff member of the new dept.

attached patch against 1.6RC2 unassign the ticket on dept transfer and show the ticket list when transfer is done (because the staff who initiated the transfer may not have access right to the ticket when tranfer is completed).

[peter]

I think assignment takes precedence over transfer. Assignee have access to the ticket regardless of the department. Assigned tickets can be shown on the open queue of the new department by simply enabling 'Show assigned tickets on open queue.' in admin's settings section.

See http://osticket.com/forums/showthread.php?t=223 for detailed explanation on why osTicket allows tickets to be assigned to staff without access to the ticket's department.

[sblaisot]

ok, thanks for your response.

This is not the way we are doing our business. In a dept, each staff can work on each ticket. If there is a specialty, buid a dept. so a new ticket always comes in a dept unassigned.

will keep the patch on my installed instance, waiting for the new version.

[peter]

Another option is to deny ticket transfer if the assigned staff doesn't have access to the new department instead of auto unassign. i.e forcing manual unassign before the transfer.