Attachment

[vintagekruzer]

Hi,

I have allow attachment in admin panel.

However when user created a ticket and browse an attachment, the attachment does not upload.

I notice, If an admin reply with attachment, it appear in attachment folder.

Second question, is it possible to give the ticket id to user when they submitted a ticket without sending the id to the user's email?

[masino_sinaga]

... Second question, is it possible to give the ticket id to user when they submitted a ticket without sending the id to the user's email?

Yes, it is.

But, it is strongly not recommended, since this opportunity can be used by other people that re-acting as the user which has that email.

By sending the Ticket ID via email belongs to the user who created the ticket, will verify that user's email all at once. Of course, this also will prevent another user can see all of your client's ticket if another user know the client's email.

Best regards,
Masino Sinaga

[vintagekruzer]

Hi,

Thanks for your reply, how bout my first question regarding attachment?

Hi,

I have allow attachment in admin panel.

However when user created a ticket and browse an attachment, the attachment does not upload.

I notice, If an admin reply with attachment, it appear in attachment folder.

Second question, is it possible to give the ticket id to user when they submitted a ticket without sending the id to the user's email?

[masino_sinaga]

Honestly, I have not tried this attachment feature, yet. Please see my answer regarding this from this topic link below:

http://www.osticket.com/forums/showthread.php?p=7788#post7788

Sorry, cannot help you much for your first question.

Best regards,
Masino Sinaga