Authentication Required

[teoks82]

i have just install the the os ticket package (rc2) from http://osticket.com/download/osticket_1.6.rc2.tar.gz

I follow the instructions to
* Change permission of config.php to remove write access
Chmod 644 config.php
* Delete install directory( i have deleted the setup folder)

i click on the link and try to login but always get "Authentication Required" even my username and password is correct.

i have reinstalled using the zip file but also same problem.

I have refer some post and thread that check the main.ini.php and setting is correct and also try to tweak the mysql database ost_staff, change the isactive form 1 to 0 also not working. I have wordpress, joomla and also elgg running on the same server without problem.

My system
RedhatEL 4
PHP-4.3.9-3.15
MYSQL-4.1.20-1.RHEL4.1

Any help is really appreciated ;-)

Thanks!

Best regards,

KS

[teoks82]

hi all, my issue is solve,

i edited the staff.inc.php

Thank you


Can closed this thread already

[4ice]

what exactly did you have to change? I would like to know if it is something we need to correct in a new version.

Thanks

[teoks82]

i add "$thisuser->refreshSession();" below line 55 in staff.inc.php.

[4ice]

Is it perhaps possible you have problems with storing your sessions? Because this is not a common problem.

[amSee]

Is it perhaps possible you have problems with storing your sessions? Because this is not a common problem.

Hi!

It seems to be a common problem, at least with RC3, on an up-to-date (PHP Version 5.2.0-8+etch10) php installation and register_globals=off

And yes ... it shurely has to do something with php session handling, maybe they changed something.

Greetings, mm