Accept Email ticketing

[mig2000]

To have users to send Email and have OSTicket turn it onto a ticket, do you have to have Email piping or there is other way of doing this? I have 2 separate servers (Windows and Linux) which the WIN version does not support Email piping and I rather use that .


Thanks

[masino_sinaga]

If you are using Windows operating system as your server, please go to this topic below:

http://www.osticket.com/forums/showthread.php?t=2008

Hope this is helpful for you.

Best regards,
Masino Sinaga

[mig2000]

Well, I went ahead and install the system under a linux box using C-Panel 11. I also added a mail forward to |/usr/bin/php -q /support/api/pipe.php oer documentation. Added 2 groups and added 2 Emails .

My intension is when a user sends an Email from a specific Email address to support@mydomain.com , I want the system to create a ticket and forward it to a specific staff who handles that department.

At this point I can go the support directory and IsTicket can create an Email and it generate and sends Email out when this is happening via the OPEN TICKET screen. But I am trying to get the Email piping going. Any advice would be appreciated.

[mig2000]

Anyone can help please.