Change URL Customer goes to

[relievemypc]

Hey all, would appreciate some assistance on changing the url that a customer has to go to when accessing the main ticketing page. Now its currently set to something like ticket.domainname.com/upload and i would like to change it to ticket.domainname.com. I attempted to do this in the control panel under "Help desk url" however I was unsuccessful. I'm sure many people out there wondering the same thing. I attempted to do a search and could not find any information. Any suggestions would be very much appreciated.

Warm regards,

Victor

[masino_sinaga]

What do you mean by saying:

"I attempted to do this in the control panel under "Help desk url" however I was unsuccessful."

Do you mean you have attempted to change via Admin Panel and the new setting has failed been saved... OR you have successfully saved the new setting but the new URL still had not changed, yet?

Best regards,
Masino Sinaga

[relievemypc]

Under general settings in the help desk area there is an option for Helpdesk URL:

I changed that to the domain name ticket.domainname.com instead of ticket.domainname.com/upload. Unfortunately it didn't change it so when someone goes to ticket.domainname.com it will bring up the ticketing system. Hope that clears it up.

[masino_sinaga]

It depends on the directory or sub-directory where you put the osticket scripts file on your web server.

For example, your main domain is: domainname.com and the root-directory for this main domain is "public_html". Usually, you create a sub-directory named "upload" *) under the "public_html" directory, and put all of your osticket script files in that "\upload" sub-directory.

After that, you also create a special sub-domain for your osticket system with name: ticket.domainname.com which is point to "public_html\upload\".

In that case above, then you should enter http://ticket.domainname.com (without adding /upload after com) on "Helpdesk URL:" directive in your osticket's Admin Panel.

Best regards,
Masino Sinaga

*) P.S: In my humble opinion, it is strongly not recommended you give name "\upload\" sub-directory to put all osticket script files. Give it name more informative, such as: "\osticket\".