Response coming from wrong email address

[ben.suffolk]

HI,

I have just installed the latest version (1.6.rc2) and set it up.

I notice that when I reply to a ticket the email gets set to the user from noreply@domain not from support@domain. It says you can reply to the email or login to add more comments.

I can reply if I change the email address from noreply@ to support@, but I wonder how to you set it up to send the response notifications from the support@ email address?

I also notice that in the config it lets me set a Reply separator tag, defaults to '-- do not edit --' Do I need to add this into an email template to make it work, or should than happen automatically?

Regards

Ben

[ben.suffolk]

OK,

I figured most of this out, I need to enable it in the departments section.

But the Removing quoted reply bit does not seem to work. I have enabled it in the global prefs, but the entry for the ticket includes :-

On 18 Jan 2008, at 16:53, support@domain wrote:
> -- do not edit --
>
> BEN SUFFOLK,
>
> Our customer support team personnel has replied to your support
....

Is there some other setting I need to add to make this auto delete the quoted reply?

Ben

[ben.suffolk]

If you edit api/pip.php and remove the ===true froom the strpos match on line 95, so that it becomes :

if($cfg->stripQuotedReply() && ($tag=$cfg->getReplySeparator()) && strpos($var['message'],$tag))

It all seems to work as it should.

Regards

Ben