attachments are not being included in email alert

[ShawnFTG]

under the settings tab and under attachment settings i have entered the fields needed to use this feature and the osticket system accepted the enteries; however, the emails are not showing attachments and tickets are not showing attachments as well... when i browse the folder that i created to store attachments... no files show up. please let me know what i might need to do to fix this. thanks so much for your time

[4ice]

Is the attachment directory writable?

Are you sure the path of the directory is set correctly (using the absolute path, ie. /var/www/html/attachments/)

[ShawnFTG]

see title

thanks all