mikeatmedicor
01-16-2008, 03:20 PM
Output of putty:
# date
Tue Jan 15 09:29:56 EST 2008
#
and a screen shot of my ticket system:
http://img443.imageshack.us/img443/1637/screenshot1ow7.th.jpg (http://img443.imageshack.us/my.php?image=screenshot1ow7.jpg)
I amusing HCL version 2.1.2, yes I am aware this is an older version of HCL, however I need the osTicket plug-in and this was the latest release with the osTicket module that I could find. I am unsure as to what osTicket version I have though, I checked the php code and the site for any info on that but found none.
Also this isn't browser specific, tried Firefox, IE ... its the same on both.
I did reboot my server, at first the time said it was 7:00PM, as you can see in the picture I time traveled to the past because the date stayed the same, the time however is set at 2:00PM.
If this is cause by the php code (as mentioned in the above posts) where can I find this code at?
Thanks for your help.
UPDATE:
I found this code inside the config.php of the osTicket module
//set timezone to server time if not defined
$config[timezone] = ($config[timezone] == "") ? date("Z") / 3600: $config[timezone];
it looks like that may be the problem but its all greek to me. anyone know what i can do to fix this?
ANOTHER UPDATE:
Inside of the osTicket Module (while in system configuration)
the timezone is set to Eastern with a Time Format of l, F j Y g:ia
I have tried to change the timezone to server timezone but that just displays the same results.
Also in the MySQL table ticket_config the timezone option is blank ... I am unsure if something needs to be here or what... again totally above my head.
I asked this question in the HCL forums (someone else has had this problem too) but so far I have found no answers. Any help is greatly appreciated.
Thanks again
# date
Tue Jan 15 09:29:56 EST 2008
#
and a screen shot of my ticket system:
http://img443.imageshack.us/img443/1637/screenshot1ow7.th.jpg (http://img443.imageshack.us/my.php?image=screenshot1ow7.jpg)
I amusing HCL version 2.1.2, yes I am aware this is an older version of HCL, however I need the osTicket plug-in and this was the latest release with the osTicket module that I could find. I am unsure as to what osTicket version I have though, I checked the php code and the site for any info on that but found none.
Also this isn't browser specific, tried Firefox, IE ... its the same on both.
I did reboot my server, at first the time said it was 7:00PM, as you can see in the picture I time traveled to the past because the date stayed the same, the time however is set at 2:00PM.
If this is cause by the php code (as mentioned in the above posts) where can I find this code at?
Thanks for your help.
UPDATE:
I found this code inside the config.php of the osTicket module
//set timezone to server time if not defined
$config[timezone] = ($config[timezone] == "") ? date("Z") / 3600: $config[timezone];
it looks like that may be the problem but its all greek to me. anyone know what i can do to fix this?
ANOTHER UPDATE:
Inside of the osTicket Module (while in system configuration)
the timezone is set to Eastern with a Time Format of l, F j Y g:ia
I have tried to change the timezone to server timezone but that just displays the same results.
Also in the MySQL table ticket_config the timezone option is blank ... I am unsure if something needs to be here or what... again totally above my head.
I asked this question in the HCL forums (someone else has had this problem too) but so far I have found no answers. Any help is greatly appreciated.
Thanks again