Can't Create Ticket from Email

[purephiller]

I'm trying to install osTicket, and I'm having an issue. Email in my email account are not being put into osTicket. I setup the pop3 settings and got no error message, and I enable staff cron jobs. I also tried not using the auto cron job built into osTicket and get the following error:

"Could not open input file"

I tried searching the forums and wiki but couldn't find any solutions. Any suggestions?

[purephiller]

I solved my cron job problem, I now get no errors with it, but still get no new tickets even though there's emails.

I have setup auto-cron in the settings, setup POP and put the cron job in my hosts information. Is there something else I'm missing? Or any suggestions on what to check to fix the problems?

[athacker]

I had the same issues today myself and was resolved with 2 solutions.

1 the file pipe.php did not have execute permissions.

2 within pipe.php the path was incorrect. For my system

instead of /usr/bin/php it was changed to /usr/local/bin/php

Hope this helps you.

[swfblade]

I solved my cron job problem, I now get no errors with it, but still get no new tickets even though there's emails
can you post up how you sorted it? Might help others in the future!

[axe360]

I had the same issues today myself and was resolved with 2 solutions.

1 the file pipe.php did not have execute permissions.

2 within pipe.php the path was incorrect. For my system

instead of /usr/bin/php it was changed to /usr/local/bin/php

Hope this helps you.

hi guys. I have managed to install ostickets on a windows server that has XAMP however, the email server is different from this server. Everything else works just fine but without any form of email communication which is highly required. How can I configure email piping for new support requests and alert notifications to be send to support staff?

What am i doing wrong?