View Full Version : Users can't see there ticket
jicola
01-13-2008, 11:57 AM
When a user submits a ticket, when they go to log in to view the ticket, they get an access is denied message.
How do i fix this?
well yes i have the same problem, and also cant find how to fix it. can anybody help please.
Are you guys working with RC3?
Yes, I’ve upgraded to latest version and the system seams to work fine.
Except one thing - the users is not getting any e-mails with ticket id after they have opened a new one. The global auto response settings is set to “enable” and I cant figure it out, is there anything else to switch on (enable) so the users could get that e-mail, hope that you understand what i`m saying :) because my English Is not perfect..
Also do I need to upload that automail.php script to some directory?
and thanks for your fast answer
Corey
02-08-2008, 01:09 PM
Yes, I’ve upgraded to latest version and the system seams to work fine.
Except one thing - the users is not getting any e-mails with ticket id after they have opened a new one. The global auto response settings is set to “enable” and I cant figure it out, is there anything else to switch on (enable) so the users could get that e-mail, hope that you understand what i`m saying :) because my English Is not perfect..
Also do I need to upload that automail.php script to some directory?
and thanks for your fast answer
Login to your admin panel and go to 'Departments'. (admin.php?t=depts) Then click on the department name. Make sure you have 'New Ticket' checked 'Enable'.
As for "do I need to upload that automail.php script to some directory?"
The scripts (automail.pl/php) are ONLY meant to be used for remote piping and needs to be uploaded to the remote host. i.e if you are using remote piping. See http://osticket.com/forums/showthread.php?t=169 for details on Local Vs. Remote piping.
It is enabled and was already, but still I can’t receive any mails. I’ve tried with different mails also but still I have no mail in my inbox
Also a AutoResp. On all help topics is set to Yes
I am getting a notification email to my administrator mail when new tickets is created so the sistem is working but still have no mail to a user when posting new ticket with all info he would need (ticked id)
I had to switch response FROM Email: in Update Department option to send mails from Dept Email (above) not from noreply mail -now everything is working
Great thanks for all
I just sent you a PM before reading this last post. So you can disregard that message.
Glad it is working now.