Must have features

[jadams]

Customer Database
Re-Occuring Ticket for Customer
Customized Email Template so you can have your own logo in the email
Finally detailed reports based up on client db.


I would love to see the customer Database for ease of use, to verify customer credentials and to make your own tickets based upon customer db.

A re-occuring Ticket (like a scheduler) This ticket can be scheduled daily,weekly even monthly. This would be great for routine service. Every scheduled task is assigned to a specific customer and when that ticket is closed the client then recieves an email "dear client, the following services were performed today blah blah blah"

Having your logo in the Email gives the system a more personal touch, This I wouldnt mind donating for at all.

Last wouldnt it be nice to be able to print off a year end report of the clients support tickets or email to them documenting the work performed for that time line.

[arihant2301]

Customer Database
Finally detailed reports based up on client db

are must have

[dkempton]

I'd like to be able to creat my own email templates; being able to remove or add sections (or at the very least being able to hide them) as needed.

[thofei]

I'd like to be able to creat my own email templates; being able to remove or add sections (or at the very least being able to hide them) as needed.

You can do that already. Just enter your "admin panel" and go to "emails -> templates". Take a look there as all the variables you can use in the emails are listed there like %subject for the subject of the ticket.
Now click on the "osticket default template" link and you can start modifying the email templates to your own liking.

If you want to use HTML emails, please look around here in the forum, there are already a couple of modifications around.


Best
T.