Is there a way to include the client's message in New Ticket Autoresponse?

[alexwoolfson]

I think it would be helpful for my clients if the text of their inquiry was included in the New Ticket Autoresponse message. I tried adding the %message variable placeholder to the autoresponse message, but that did not work -- it just showed up as "%message" in the autoresponse.

Is there a way for me to include the text of their original inquiry in this first autoresponse?

Please let me know. Thanks! :)

Alex

[jpowers40828]

Check out these threads.
http://www.osticket.com/forums/showthread.php?t=704 (for the autoresponse)
http://www.osticket.com/forums/showthread.php?t=1132 (for replies)

[alexwoolfson]

You rock! That totally does what I need. Thank you. :)