ggbig
01-07-2008, 07:34 AM
Is there a way to hide Tickets from all staff members except the one it is assigned to after the assignation? After i assign a ticket to a specific tech, i don't want the other staff members to see it. I don't mind if other managers can see all tickets thats fine just the lowest level of techs? Thanks for any light you guys could shed on this :)
isaBERLIN
01-07-2008, 04:13 PM
Normaly the are ...
Just tried it again.
Only Managers, Admins and assiged staff can see
peter
01-08-2008, 07:33 PM
ggbig,
osTicket is designed as a generic customer support tool. Meaning no tickets or customer info are hidden. osTicket allows you to "hide" assigned tickets from open queue, but any staff member can still access them.
That said, you can easily modify the code to hide/restrict assigned tickets. See include/staff/tickets.inc.php and include/staff/viewticket.inc.php.
Cheers,