First Name only on replies

[Ollie]

Hi all,
Would be nice when you reply to a ticket to only use customers first name only instead of the full (formal) name. Have tried changing '%name' to '%firstname' (on the template only) but this didn't work. Is this possible??? Any help appreciated
Thanks
Ollie:confused:

[jpowers40828]

To add it to the autoresponse to new tickets
Add this code on about line 955 of include/class.ticket.php right after

$body = str_replace("%signature",$dept?$dept->getSignature():'',$body);

$seperate_names = explode(" ",$ticket->getName(),2);
$subj = str_replace("%firstname", $seperate_names[0], $subj);
$body = str_replace("%firstname", $seperate_names[0], $body);
$subj = str_replace("%lastname", $seperate_names[1], $subj);
$body = str_replace("%lastname", $seperate_names[1], $body);

[jpowers40828]

To add it to the reply to existing tickets
Add code on about line 600 of include/class ticket.php right after

$body = str_replace("%message",$response,$body);

$seperate_names = explode(" ",$this->getName(),2);
$subj = str_replace("%firstname", $seperate_names[0], $subj);
$body = str_replace("%firstname", $seperate_names[0], $body);
$subj = str_replace("%lastname", $seperate_names[1], $subj);
$body = str_replace("%lastname", $seperate_names[1], $body);