Some suggestions

[4ice]

I wanted to give some suggestions to osTicket. Unfortunately I haven't got it working properly, so I did not had a chance to look at everything yet.

Some ideas:

* Language files: as far as I can see now all words are just used in the code. So if you want to translate it in another language, that's not very easy.
EDIT: I did not read the following post:
http://osticket.com/forums/showpost.php?p=134&postcount=8
:o

* Why are shorttags used? Isn't it better to use <?php echo "something"; ?> instead of <?="something";?>

Let me make it clear that these points are just an opinion and I only want to share my ideas. :)

[peter]

* Why are shorttags used? Isn't it better to use <?php echo "something"; ?> instead of <?="something";?>


This is purely personal preference and will change in the near future. Most if not all php installation have short_open_tag enabled so it is not an issue at the moment. But as you mentioned it is better NOT to use short tags.

That said, you can do global search and replace for now if need be.