several missing features for osticket

[eagle00789]

customer list (tech interface) with customer login (frontend) (username & password)
Calendar with e-mail/sms function (being capable of setting when to send the reminder)
Knowledgebase
Self Help Wizards
News (haven't found that if it already is in the system)
More skins included by default
More languages included by default
Quick replies
Subtopics
payment system (to keep track if a customer paid his bill (has to be entered manually))
time tracking (how long is the rep working on the case)
time billing (Bill the customer for the time the rep has been working on the case)
merge tickets/split tickets

[formative]

I absolutely agree that a calendar would make this great tool even better.

[micro3d]

customer list (tech interface) with customer login (frontend) (username & password)
Calendar with e-mail/sms function (being capable of setting when to send the reminder)
Knowledgebase
Self Help Wizards
News (haven't found that if it already is in the system)
More skins included by default
More languages included by default
Quick replies
Subtopics
payment system (to keep track if a customer paid his bill (has to be entered manually))
time tracking (how long is the rep working on the case)
time billing (Bill the customer for the time the rep has been working on the case)
merge tickets/split tickets


Bravo sir. All of these features would be nice.

I would like to add a more comprehensive staff permissions process. Moving to User level access instead of Dept / Group level. I have a few staff members in a group that needs access to other departments that the whole group doesn't see. I don't want to make a separate group called Dept1-Dept2 Shared. Also sometimes these staff members need view only access.

[daysleeper]

customer list (tech interface) with customer login (frontend) (username & password)
Calendar with e-mail/sms function (being capable of setting when to send the reminder)
Knowledgebase
Self Help Wizards
News (haven't found that if it already is in the system)
More skins included by default
More languages included by default
Quick replies
Subtopics
payment system (to keep track if a customer paid his bill (has to be entered manually))
time tracking (how long is the rep working on the case)
time billing (Bill the customer for the time the rep has been working on the case)
merge tickets/split tickets


I hope in the new version all of this features will be inserted!!!

[iroarloud]

I have just installed the product on our webserver and I am absolutely thrilled with it.

A few things while testing, I noticed the knowledge base does not allow for tagging with customer supplied information eg: #%subject. This would be helpful to further customise the auto message.

I also noted that following deleting a ticket, a customer trying to view the ticket is presented with "Invalid login". Perhaps this could be addressed so that they know what is going on, rather than needlessly opening a new job :eek:

Furthermore, when clicking the link in the email, could they not automatically be logged in/authorised and presented with the customer login page. This seems like a needless step for the customer to be taking.

Hope that these are of some assistance.

Cheers,
Matthew.

[jpowers40828]

I would suggest never deleting tickets. If it is an easy fix or even a duplicate ticket, put that in the reply and close it, then you won't have to worry.

Someone else asked for help with automatically logging in the client when clicking the link and showing the ticket. You can check out the mod here.
http://www.osticket.com/forums/showthread.php?t=1393