- Feature request smtp auth / html mails
- Ajax Ticket List
- Multiple Departments
- Knowldegebase/FAQ
- Hostname based design/template
- Custom Fields
- Web Services
- IN ticket open, select topic from querystring
- Ticket Auto Assignment
- unassign on dept transfer
- add "assigned to" column in ticket list
- only assign to staff of depts you have access to
- RFC2822 compliant email adress validation
- restrict advanced searches to depts you have access to
- make "close ticket" box default status configurable
- %subject keyword in email body template
- New alerts for customer's administrator
- RSS feed or equivalent.
- Ticket list per email
- Average Response Time
- osTicket logos, with Centre not Center
- ldap (AD) auth + language support
- Remove database password requirement
- Seach Message Body
- SSL/TLS integration for Google Apps
- New ticket created by staff
- Email Notifications to Multiple Reps
- one user in more than one dept
- Multiple email address support for tickets
- SMS Notifications
- Domain filtering in incoming emails
- Expected Completion Date or Progress Bar
- Maximum open tickets per customer
- Generating Report
- Paypal or ModernBill Supported Addon
- Removed Answered Tickets...
- Full functional UTF8 support
- chrooted apache need a feature
- Printer Friendly Option
- Areas needing improvement
- Email Ticket on behalf someone else
- 15-20 seconds to edit post before email notify
- Lost Ticket Number - similar to lost password
- Emails as HTML format
- Hours Of Operation
- Splitscreen / Folderview
- Add table field to track ticket creator