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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Error when exporting ticket list

Hi all!
i'm have an error in display export file on my ms exel, for example:

I need to edit class.export.php?

Serv info:
osTicketv1.9.7 (4be5782)
web servMicrosoft-IIS/8.0
Ty for help


  • edited July 2015
     you click button export and copy all data in csv file to format file excel.  Next you custom :D
  • If don't it then:
    1.Open csv file as notepad
    2.  +,Select "Save as" it
    +, Rename it = "report.csv"
    +, Select encoding is: UTF-8
    +, Select "Save"

    3. OK
  • edited July 2015
    @hungnd, ty, but  it's dont working =(
    it's dont converting to right encode(
  • @hungnd  do you know how i can save export file to default ANSI encode ?
  • edited July 2015
    Personally never used the export function, so I am pretty inexperienced when it comes to that :(

    But I guess you'd need to alter the source code to export with ANSI encoding.

    Beside: 1.9.7. is not the latest version anymore and maybe some bugs/issues regarding export got fixed until 1.9.9-1 so you may want to try a newer version ;)
  • @chefkeks, my client use 1.9.7 ver, but i whant use newer version, now i'm wa8ing for 1.10 versio, then update from 1.9.7 =)

    thanks for answer =)

    close topic =)
  • Ok :)
    Closing as requested and hopefully 1.10 release candidate will come soon.
This discussion has been closed.